PETALING JAYA: Users trying to register for MyDigital ID through the official app are experiencing error messages.
According to a report by TheStar, when reached out to the MyDigital ID hotline, a representative confirmed that the system is currently down due to a high volume of users attempting to register.
The representative stated that the issue has been affecting users since 10 AM today (October 2) and recommended that new users either register for MyDigital ID at kiosks or try again later this evening. Users can find a MyDigital ID kiosk in their vicinity at www.digital-id.my.
On the MyDigital ID Facebook page, users have voiced their frustrations regarding the registration process, with many sharing the error messages they received on the app.
Users also reported that the app responds slowly to requests and that they were unable to register despite multiple attempts.
The surge in registration attempts is likely linked to the recent update to the Road Transport Department’s MyJPJ app, which will require MyDigital ID for accessing the app starting October 10.
MyDigital ID is a national identity management system that serves as a trusted digital form of identification, enabling users to authenticate themselves for online transactions.
